Question 1

What is Campzap?

Accepted Answer

A CACTIS service that makes your business's professional WhatsApp reply automatically, 24/7, keeps your contacts and lets you send them your offers with their consent.

Question 2

Does my phone need to stay on?

Accepted Answer

No: the assistant works from Campzap's servers, even with your phone off or the network down.

Question 3

Can I write to all my contacts?

Accepted Answer

No, only to those who have written to you and agreed to receive your offers (Meta's rule): this is what protects your number.

Question 4

I don't have a Facebook account.

Accepted Answer

The Cactis team creates and sets it up with you (paid option).

Question 5

I don't have a website.

Accepted Answer

The agent on your website is coming soon; Cactis can already build your website (on quotation).

Question 6

What if a customer wants to speak to a person?

Accepted Answer

You are notified and you take over the conversation in the Campzap inbox, or on the business's WhatsApp.

Question 7

Comment payer ?

Accepted Answer

Orange Money, MTN Mobile Money, bank transfer or cash at the office, by payment link or with the Campzap wallet.

Question 8

How does Campzap pricing work?

Accepted Answer

Comme pour Internet où votre forfait devient des Gigas : votre recharge devient des crédits et chaque action en consomme quelques-uns (réponse de votre assistant, message de campagne, relance, note vocale, SMS), frais WhatsApp de Meta compris. Chaque recharge est valable 12 mois ; plus la recharge est grosse, moins le crédit coûte cher. Aucun abonnement obligatoire ; un forfait mensuel est proposé en option.

Question 9

Which top-up packs do you offer?

Accepted Answer

Découverte : 4 900 FCFA pour 4 000 crédits ; Essentiel : 10 000 FCFA pour 9 050 crédits ; Pro : 25 000 FCFA pour 25 800 crédits ; Business : 50 000 FCFA pour 52 400 crédits ; Entreprise : 100 000 FCFA pour 109 350 crédits ; Grand compte : 250 000 FCFA pour 287 900 credits. Each top-up is valid for 12 months.

Question 10

Does my credit expire?

Accepted Answer

Yes: each top-up is valid for 12 months. On that date, the credit remaining on that top-up is reset to zero (no dormant accounts); you are notified 30 days and 7 days before. Unused or expired credit is not refunded.

Question 11

Is there an activation fee?

Accepted Answer

Yes: 15 000 FCFA, paid only once when the account is put into service (connecting the number to WhatsApp, setting up and testing the assistant).

Question 12

Is there a monthly plan?

Accepted Answer

Yes, as an option: Forfait mensuel à 20 000 FCFA per month, avec 19 000 crédits inclus. Unused credit is carried over once to the following month. Renewal is validated by the Campzap team.